Frequently Asked Questions
Everything you need to know about shopping with North Star Scientific
What is the standard shipping time for North Star Scientific orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days depending on your location.
How can I return a garment that doesn't fit?
We offer a 30-day return policy on all unworn items with original tags attached. Simply visit our online returns portal to generate a prepaid shipping label.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your materials sustainably sourced?
At North Star Scientific, we prioritize ethical manufacturing. We partner with suppliers who utilize organic cotton and recycled polyester to ensure our fashion footprint remains minimal.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination.
How do I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a unique tracking number and a link to monitor your package's progress.