Returns & Exchanges
At North Star Scientific LLC, we want you to be completely satisfied with your purchase. If your fashion items don't meet your expectations, you can return or exchange them within 30 days of delivery.
Initiate Your Return
Log in to our online portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Package Your Items
Place the items in their original packaging, ensuring all tags are attached and the garments are in unworn, unwashed condition.
Ship It Back
Affix the prepaid return label to your package and drop it off at any authorized carrier location or schedule a pickup.
Receive Your Refund
Once our quality control team inspects your return, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing